19 Consumer's rights to enforce terms about goods
Consumer Rights Act 2015 (2015 c 15) | Legislation

What Remedies are There if Statutory Rights under a Goods Contract are not Met?

19  Consumer's rights to enforce terms about goods

(1)     In this section and sections 22 to 24 references to goods conforming to a contract are references to—

(a)     the goods conforming to the terms described in sections 9, 10, 11, 13 and 14,

(b)     the goods not failing to conform to the contract under section 15 or 16, and

(c)     the goods conforming to requirements that are stated in the contract.

(2)     But, for the purposes of this section and sections 22 to 24, a failure to conform as mentioned in subsection (1)(a) to (c) is not a failure to conform to the contract if it has its origin in materials supplied by the consumer.

(3)     If the goods do not conform to the contract because of a breach of any of the terms described in sections 9, 10, 11, 13 and 14, or if they do not conform to the contract under section 16, the consumer's rights (and the provisions about them and

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