Student complaints


Published by a UUÂãÁÄÖ±²¥ Local Government expert
Practice notes

Student complaints


Published by a UUÂãÁÄÖ±²¥ Local Government expert

Practice notes
imgtext

Internal complaints

All higher education providers must have a complaints procedure which students who are dissatisfied with the acts or omissions of a provider should follow. This basic principle of good corporate governance is enshrined in the standards set in the following:

  1. •

    the Higher Education Code of Corporate Governance

  2. •

    the quality assurance agency (QAA) in the UK Quality Code

  3. •

    the initial and ongoing registration requirements of the Office for Students (OfS)

What is the UK Quality Code?

The UK Quality Code is a sector-owned approach to ensuring quality in higher education delivery and forms the basis of the quality assurance and assessment activities expected or undertaken by a range of agencies concerned with higher education, including the following:

  1. •

    the Higher Education Funding Council for England (HEFCE), replaced by UK Research and Innovation and OfS from August 2019

  2. •

    UK Research and Innovation

  3. •

    OfS

  4. •

    the Department for Education as part of assessments for designation for student support

  5. •

    Tier 4 sponsorship status for immigration purposes

Chapter B9 of the UK Quality Code states that:

‘Higher education

Powered by Lexis+®
Jurisdiction(s):
United Kingdom
Related legal acts:
Key definition:
Higher education definition
What does Higher education mean?

A course of education or research leading to a university degree or equivalent.

Read more

Popular documents

Accidents in schools—liability in tort

Accidents in schools—liability in tortAccidents happen in schoolsChildren are often injured without any fault on the part of any person. They are by definition young and inexperienced. Equally, they cannot expect to go through life without taking any risks and when they do take a risk, often

Teacher serious misconduct in England

Teacher serious misconduct in EnglandDisciplinary proceedingsSections 141B–141H of the Education Act 2002 (EA 2002) (inserted by the Education Act 2011) gives the Secretary of State the power to investigate any case where an allegation is referred to them that a teacher:•may be guilty of

Categories of schools

Categories of schoolsEducation law treats different categories of school in different ways. The management systems of the school, its funding and the procedures for opening, closing or altering the school all depend on its category.The first level of categorisation distinguishes schools into three

If a child’s name has been changed by deed poll can they child be registered at school by the new name

If a child’s name has been changed by deed poll can they child be registered at school by the new name rather than their birth certificate name?In answering this Q&A, we have considered whether a child should be registered at school by their new name after it has been changed by deed poll, or