Part 11 Consumer Protection
Energy Act 2023 (2023 c 52) | Legislation

Part 11 Consumer Protection

Standards of performance

58

(1)     The regulations may prescribe such standards of performance in connection with the regulated activities of holders of heat network authorisations, so far as affecting—

(a)     heat network consumers supplied by the relevant heat networks to which their authorisations relate, or

(b)     potential heat network consumers who would be supplied by those relevant heat networks,

as in the Regulator's opinion ought to be achieved as regards those persons.

(2)     The regulations may—

(a)     specify the circumstances in which the holders of heat network authorisations are to inform persons of rights conferred on them under regulations made by virtue of this paragraph;

(b)     provide for exemptions from standards of performance;

(c)     require the holders of heat network authorisations to provide information about their compliance with standards of performance.

(3)     The regulations may provide—

(a)     for compensation to be made to persons affected by a failure to meet a standard of performance;

(b)     for the determination of the amount of compensation.

(4)     The regulations may provide for the making of compensation under regulations made by virtue of this paragraph in respect of a failure to meet a standard of

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