SCHEDULE 2 Conditions to be Met by Student Complaints Scheme

SCHEDULE 2 Conditions to be Met by Student Complaints Scheme

Section 13

Introduction

1

This Schedule sets out the conditions referred to in section 13(3)(b) (and other provisions of Part 2 of this Act).

Qualifying institutions

2

Condition A is that at any given time the scheme relates (as the case may be)—

(a)     to every institution in England,

(b)     to every institution in Wales, or

(c)     to every institution in England and Wales,

that is a qualifying institution at that time.

Referral of qualifying complaints

3

(1)     Condition B is that the scheme provides that every qualifying complaint made about the qualifying institutions to which it relates is capable of being referred under the scheme.

(2)     A scheme does not fail to meet condition B only because it contains some or all of the following—

(a)     provision that qualifying complaints are to be referred under the scheme within a time limit specified in, or determined in accordance with, the scheme;

(b)     provision that, where a qualifying complaint is made about a qualifying institution which provides an internal procedure for the review of complaints, the complaint

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